by Mark R. DeLong

“Computerized baking has profoundly changed the balletic physical activities of the shop floor,” Richard Sennett wrote about a Boston bakery he had visited and much later revisited. The old days (in the early 1970s) featured “balletic” ethnic Greek bakers who thrusted their hands into dough and water and baked by sight and smell. But in the 1990s, Sennett’s Boston bakers “baked” bread with the click of a mouse.1Richard Sennett reported about visits he made to the bakery about 25 years apart. The first visits took place when he and Jonathan Cobb were working on The Hidden Injuries of Class (Knopf, 1972), though Sennett and Cobb do not specifically recount the visits in their book. The second visits took place when Sennett was working on The Corrosion of Character: The Personal Consequences of Work in the New Capitalism (W.W. Norton, 1998). “Now the bakers make no physical contact with the materials or the loaves of bread, monitoring the entire process via on-screen icons which depict, for instance, images of bread color derived from data about the temperature and baking time of the ovens; few bakers actually see the loaves of bread they make.” He concludes: “As a result of working in this way, the bakers now no longer actually know how to bake bread.” [My emphasis.]
The stark contrast of Sennett’s visits, which I do not think he anticipated when he first visited in the 1970s, are stunning, and at the center of the changes are automation, changes in ownership of the bakery, and the organization of work that resulted. Technological change and organizational change—interlocked and mutually supportive, if not co-determined—reconfigured the meaning of work and the human skills that “baking” required, making the work itself stupifyingly illegible to the workers even though their tasks were less physically demanding than they had been 25 years before.
Sennett’s account of the work of baking focuses on the “personal consequences” of work in the then-new circumstances of the “new capitalism.” But I find the role of technology in the 1990s, when Microsoft Windows was remaking worklife, a particularly important feature of the story. Along with relentless consolidation of business ownership, computer technologies reset the rules of labor processes and re-centered skills. Of course, the story is not even new; the interplay of technology and work has long pressed human labor into new forms and configurations, allowing certain freedoms and delights along with new oppressions and horrors. One hopes providing more delight than horror.
Artificial intelligence will be no different, except that the panorama of action will shift. The shop floor will certainly see changes, but other changes, less focused on place, will also come about. For the Boston bakers, if they’re still at it, it may mean fewer, if any, clicks on icons, though those who “bake” may still have to empty trash cans of discarded burnt loaves (which Sennett, in the 1990s, considered “apt symbols of what has happened to the art of baking”).
In the past few weeks, researchers at Microsoft and Carnegie Mellon University reported results of a study that laid out some markers of how the use of AI influences “critical thinking” or, as I wish the authors had phrased it, how AI influences those whose job requires thinking critically. Other recent studies have received less attention, though they, too, have zeroed in on the relationship of AI use and people’s critical thinking. This study, coming from a leader of AI, drew special attention. Read more »
Footnotes
- 1Richard Sennett reported about visits he made to the bakery about 25 years apart. The first visits took place when he and Jonathan Cobb were working on The Hidden Injuries of Class (Knopf, 1972), though Sennett and Cobb do not specifically recount the visits in their book. The second visits took place when Sennett was working on The Corrosion of Character: The Personal Consequences of Work in the New Capitalism (W.W. Norton, 1998).

That’s a highly condensed form of an idea that began with this thought: You have no business making decisions about the deployment of technology if you can’t keep people on the dance floor for three sets on a weekday night. There are a lot of assumptions packed into that statement. The crucial point, however, is the juxtaposition of keeping people dancing (the groove) with making decisions about technology (the machine).

During the year I lived in Thailand, I learned it was common for businesses to pay “protection fees” to the local police. When I subsequently worked in Taiwan, I learned the same basic rules applied. In China, a little money ensured government officials stamped contracts and forms. When I lived in Bali, the police sometimes setup “checkpoints” along key roads where drivers slowed, rolled down their windows and handed cash – usually 20,000 rupiah (roughly $2 USD at that time) to an officer – not a word exchanged.


The National Library of Kosovo is perched above downtown Prishtina. Built in the early 1980s and now with holdings of some two million, the complex resembles a mashup of Moshe Safdie’s Habitat with a flying squadron of geodesic domes, the whole unaccountably draped in chainmail. During the war in Kosovo in the late 1990s, the building served as a command center for the Yugoslav Army, which destroyed or damaged much of its collection of Albanian-language literature; the Library’s refurbishment and maintenance today thus signals the young Republic’s will to preserve and celebrate its culture.
Reverence for that culture—Albanian culture in general, not limited to the borders of contemporary Kosovo—is on egregious display throughout Prishtina. The library looks across at the Cathedral of Saint Mother Teresa, erected in honor of the Skopje-born Albanian nun in the postwar period; her statue and a square bearing her name can also be found further north, on Bulevardi Nënë Tereza.
Mother Teresa Boulevard ends in a broad piazza in which Skanderbeg (or Skënderbeu), the nom de guerre of Gjergj Kastrioti, the 15th-century hero of Albanian resistance to Ottoman rule, faces a statue of Ibrahim Rugova, the Kosovo-Albanian man of letters who served as the Republic’s first president during the 1990s and until his death in 2006. The piazza also features an homage to Adem Jashari, a founding member of the UÇK whose martyrdom at the hands of Serbian police, along with 57 members of his family at their home in Prekaz in 1998, is commemorated with a national memorial site, while his name has been bestowed on Prishtina’s airport and other notable institutions.


I know teachers who imagine
Sughra Raza. Crystals in Monochrome. Harlem, February, 2025.
Last spring, American documentary film maker Ken Burns gave a commencement address at Brandeis University in Boston. Burns is a talented speaker, adept at spinning uplifting yarns, and 

In recent public debates it has been argued that the implementation of Artificial Intelligence in weapons systems is changing the nature of war, or the character of war, or both. In what follows, my intention is to clarify these two concepts of nature of war and character. It will show that AI is a powerful technology, but it is currently neither changing the character nor the nature of war.
Orwell has surely been safe for ages – through just two famous books, neither of which is Keep the Aspidistra Flying. His essays seem alive too. Ideology plays a role here: he was saying things in Animal Farm and 1984 that influential people wanted disseminated. You couldn’t get through school in Britain without being made to read him. I persist in thinking him overrated. Will he fade without the Cold War? There’s no sign of it yet.