by Grace Boey
Lately, I’ve been thinking a lot about Internet trolls. I’d always been vaguely aware of their presence, and had read some articles here and there about the threats they pose to constructive debate—but I never truly realized the full nature of their pestilence until I had to deal with them myself. Since I started publicly writing and commenting online, I’ve encountered abusive, non-constructive comments and emails on an increasingly frequent basis. I also co-manage an atheist social media page; I’m not the direct target of the trolls that lurk here, thankfully, but I do have to trawl through their vile comments, where they often abusively attack (or embarrass) causes I care about deeply.
Naturally, none of this has been good for my blood pressure. Last month, I became irritated enough to start work on a long exposition of online trolling—in the process, targeting specific trolls I’d personally encountered. Yes, hell hath no fury like a woman trolled, and I spent more time than I’d care to admit compiling comprehensive records of at least three of these individuals’ online activities. I even uncovered the physical, non-virtual identity of one of them.
You’d think I’d be happy for striking troll-hunter’s gold. Yet, the more I wrote and uncovered, the less I wanted to publish a piece bashing trolldom in general, let alone one that put specific individuals on the spot. Though I was pleased with the quality of the article, I refrained from running it. And very fortunately so—a couple of weeks after the piece would have been published, the Brenda Leyland troll-exposing controversy erupted.
Here’s what I've come to think: there’s very strong reason to believe that many compulsive Internet trolls need our active help. The impersonality of the internet makes it easy for them to dehumanize others, but for this same reason, it’s also easy for us to completely dehumanize them. But we must resist this temptation. Who are the people behind these monikers and computer screens, really? Why do they thrive on trolling, and why on earth don't they have anything better to do? How did they become this way? When we really stop to think about these questions, a disturbing social and psychological picture emerges. Virtual trolls may be a problem as much to their human selves as they are to their human victims.

