“Except for a wig of algorithms, and tears and automation.”
~Noah Raford, Silicon Howl
Last month I attempted to set up two conflicting frames. On the one hand, there is the advance of technology in its myriad forms, eg: social media, artificial intelligence, robotics. This may seem like an arbitrary selection. For example, why exclude fields of medicine, or energy production, or infrastructure? Of course, all technologies are intrinsically social, especially given the complexities required to design, develop, disseminate and maintain them on a global scale. But my concern here are those technologies that are explicitly social in nature: those inventions, whether hardware or software, that intervene in our lives to enable or enhance communications, experiences, or that provide services along such lines.
On the other hand, these technologies are laid over a long-established matrix of social differentiations. Categories that have traditionally motivated the investigations of social scientists, such as class, race, culture, religion, education, gender and age, form the inescapable substrate upon which technology is seeded and elaborates itself, or withers and dies. As I showed, and contrary to most writing about technology in the mainstream media, these boundaries are not magically dissolved by technology, and in many cases they may be further exacerbated. They are certainly not elided, which seems to be the most common attitude. Instead, those occupying the more privileged ends of these spectra of difference benefit more greatly from each advance, and the underprivileged are further shunted to the side. It is the technological equivalent of income inequality, except it is subtler, since we lack the pithiness of a single number, such as the Gini coefficient, to use as a signpost. (Incidentally, even this metric has of late become increasingly less useful as global inequality ascends to hyperbolic levels.)
Thus the object of our scrutiny should really be the ways in which technology further complicates a landscape that is already extremely difficult to parse. In this sense, these two frames are not really in conflict, but at least from a critical point of view, are rather insufficiently engaged with one another. Furthermore, and perhaps even more importantly, the inquiry should not have as its final destination any hope that technology will ultimately dissolve these differences. This is where efforts to bridge the so-called “digital divide” fall short for me: the idea of a level playing field has always been a fiction. Why should we aspire to it? Isn't it more compelling to understand what difference a difference makes? Conversely, if technology really does succeed in eroding all these categories of difference, we will have to scramble for another definition of what it means to be human. Given the difficulty we have with the current state of the definition, I somehow doubt that a tabula rasa approach would be at all helpful.