Masha Gessen at The New Yorker:
Most faculty, students, and administrators don’t actually think of colleges as hedge funds or hoteliers; they think, rather, that colleges charge students for teaching them. Before the coronavirus pandemic, professors would grouse that their students acted like customers who expected faculty to provide services. But it’s impossible to argue that online instruction, even when exceptionally well-executed, delivers the same quality of education as in-person teaching. I’ve been lucky: all of my students have high-speed Internet access, I have relatively small classes, and my students had a chance to get to know one another during the first six weeks of the semester. (Some of my friends who teach on different timetables met their students for the first time online.) I have done my best to compensate for what students have lost: learning by discussion, by engaging with one another and with me in ways that simply cannot be replicated online. Still, they are certainly not learning as much as they would be in person.