Jonathan Franzen at the New York Times:
Sherry Turkle is a singular voice in the discourse about technology. She’s a skeptic who was once a believer, a clinical psychologist among the industry shills and the literary hand-wringers, an empiricist among the cherry-picking anecdotalists, a moderate among the extremists, a realist among the fantasists, a humanist but not a Luddite: a grown-up. She holds an endowed chair at M.I.T. and is on close collegial terms with the roboticists and affective-computing engineers who work there. Unlike Jaron Lanier, who bears the stodgy weight of being a Microsoft guy, or Evgeny Morozov, whose perspective is Belarussian, Turkle is a trusted and respected insider. As such, she serves as a kind of conscience for the tech world.
Turkle’s previous book, “Alone Together,” was a damning report on human relationships in the digital age. By observing people’s interactions with robots, and by interviewing them about their computers and phones, she charted the ways in which new technologies render older values obsolete. When we replace human caregivers with robots, or talking with texting, we begin by arguing that the replacements are “better than nothing” but end up considering them “better than anything” — cleaner, less risky, less demanding.