Seven Challenges to our Shared Mobile Future

3QD editor Marko Ahtisaari in an excellent essay posted on his personal blog:

Marko2I sit here connected, flying somewhere over Las Vegas. Wireless networks and satellite links combine to draw me online. Right now, finally always on, seems a fitting time to reflect on how we got here and where we should go next.

Introduction: Scale

Next year there will be more than 2 billion mobile phone users in the world. Over the last fifteen years the mobile industry has seen amazing growth. Much of this growth has been in the developed economies but increasingly the value is created in emerging markets.Just as it is difficult to perceive the speed of an airplane from within – blogging over Las Vegas – it is hard to fathom the scale of adoption of mobile technologies. We are numb to it.

How will we explain to our children that before, when you wanted to call someone, you needed to stand against a wall? Mobile phones today have become ubiquitous, embedded into the fabric of everyday life. They have become a mobile essential. If someone owns a mobile phone today it is likely to be one of the three things that she always carries with her, the other two being keys and some form of payment.

What made this growth possible? Where did this massive scale come from? What was the structure of the mobile industry that made reaching this two billion mark possible? Three features stand out:

1. An object with a social function tied to a service. The primary human benefit driving the growth of the mobile industry was that of social interaction, people connecting with each other. Initially this meant calling people – a familiar activity at the time – but with a new twist: the cord had been cut. Over time this began to also mean sending short text messages.

2. Service providers – mobile operators – subsidizing price. To compete for customers those providing voice and messaging services subsidized – in markets where this was legally possibly – the price of the mobile devices in exchange for a longer term customer relationship. As a result end customers rarely saw the full price of the device and the infrastructure combining both devices and networks was rolled out at unprecedented speed.

3. The shift from a familiar collective object to a personal object.The last, and often overlooked, feature of the mobile industry is that it was based on a shift from a familiar collective object – the family phone – to a personal object, the mobile phone. The idea of a personal phone simply did not exist in the popular consciousness 20 years ago.

With this growth, this bigness, came a new communications mass market, some of the most valued brands in the world, and massive economies of scale. And with it came perhaps the strongest example of a hybrid consumer product. The mobile platform – because of it’s scale and it’s focus on the big human fundamental of social interaction – is a center of gravity for other familiar benefits and functionalities. Think of the clock. Imagine how many people wake up to a phone each morning, how many have stopped using a wristwatch. Or, to take a more recent example, the camera is now moving onto the mobile platform.

Against this background of scale I’ll outline seven challenges to our shared mobile future.

1. Reach

The first challenge has to do with increasing access to mobile technologies. How will mobile technologies reach the next 2 billion people? One can raise legitimate concerns about this goal as an end in itself. At the very least enabling people to connect in affordable ways leads predictably to economic growth. Recent research has established that…

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