Yaël Eisenstat in the Harvard Business Review:
It is time to define responsibility and hold these companies accountable for how they aid and abet criminal activity. And it is time to listen to those who have shouted from the rooftops about these issues for years, as opposed to allowing Silicon Valley leaders to dictate the terms.
We need to change our approach not only because of the role these platforms have played in crises like last week’s, but also because of how CEOs have responded — or failed to respond. The reactionary decisions on which content to take down, which voices to downgrade, and which political ads to allow have amounted to tinkering around the margins of the bigger issue: a business model that rewards the loudest, most extreme voices.
Yet there does not seem to be the will to reckon with that problem.